Wireless Service . . . . #sprint all the way. #byeatt

Hi all,

Before I start my rant, I should let you know that I've been a wireless customer for about 14 years.  I started with ATT, moved to Verizon, then back to ATT, and am currently with Sprint.  I'm very upset with ATT's business practices, for a number of reasons.  I will say though, that in NW CT, where I'm from, their service is better - even than Verizon.

a) They sold me too many phones, direcTV lines, and home security systems.  I didn't need anything but 2 lines and 2 lines for watches.  That's it.  They kept bundling and getting discounts until I had 13 total lines, a directvNOW, a samsung TabE, ipad, 2 Samsung s7 actives, an iphone 6+, 2 watches . . . and a bunch of free phones.

b) When I realized I had overpurchased, they didn't let me back out of it.

c) When I realized they wouldn't give me the money I needed for my Verizon Last Bill (which they promised) I tried to back out again.  Again, they refused to pay, or to let me out of my contract.

d) Once I finally paid off all the devices and all the lines, and had whittled down from 13 and 2 watches to 6 and 2 watches (which took 2 years) - I switched a line with a device payment so that I could have my teenage stepson not get 5 spam calls a day.  They promptly charged me the $400 device payment in the next bill, after not telling me they would be doing that.

e) When I asked them about it, they said there was no way they could fix it.  Not even for a customer who had paid them 24*600 (approximately) over the past 2 years.  For some reason, this $1000 bill was the straw that broke this camel's back.

f) I went to #sprint and fixed it.  They sold me 3 Note 9s, as well as 2 free phones (for the 6 year old, basic motorola androids), reduced my bill to $180 a month, and still gave me unlimited data, without selling me DirecTV which I didn't want in the first place.  Why didn't I do this 2 years ago, when ATT was charging me approximately $600 a month and not letting me kill the devices I still had payments on?  I spent $14,400 on ATT's service . . . at least.  Some months were higher than 600.  Ugh, what a fool I have been.  My data is a little spottier . . . but not terribly noticeable.  But my bill was cut in thirds.

g) AT&T then sent me a bill for $2800 . . . . for closing my plan with them.  Sore losers they are.  In addition, they did nothing to try to keep the service.  Ah well, hope this helps somebody else.  I'm off to get another job to pay for my cell plan I don't even use anymore . . . . LOL.