Hi all,
I recently had to call tech support for IBM/Lenovo for my yoga notebook. Why on earth would you employ tech support for IBM/Lenovo who cannot speak the language of the caller? I spent literally 12 minutes giving her information. We had to resort to military code instead of saying letters . . . i became india, l for lion was not understood by the support specialist, r became romeo (but said "raaaaaaaamiiiiiiiiiah"). I eventually spoke using a robotic monotone . . . but I think my android operating system does a better job with voice recognition than did this human.
I am not faulting the human. Let's be clear here - this is not a 'Merica post. I just believe that people who are hired to do tech support need to be good at communication. I am sure that to her, my accent was very difficult. Maybe the solution is that I learn to speak her language. However, to be effective at communication it is required that people speak each others' languages. Or, she should be on a chat so that we are both reading English words.
At any rate, it was a very frustrating 15 minutes. I think one of the most wasted assets we humans squander is time. I hate not being productive, or using my time poorly. Spelling my name for 12 minutes, in order to do data entry into the lenovo system, all to have a windows 10 boot disk sent was a poor use of my time. I wish IBM/Lenovo would just do it more effectively/efficiently. It makes me want to just run linux instead . . . and I might. There are none of the headaches that come pre-installed with windows if you run linux. There are also no (or very very few) viruses.
Have a good day,
P
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